Position: Retail Manager

Location: Northampton

Company: Grandbies Group

About Us: Grandbies Group began as a coffee house and stylish boutique and we are expanding into a homeware shop offering a curated collection of beautiful and unique items.

We take pride in providing exceptional customer experiences and are seeking a dynamic individual to join our team as a Retail Assistant.

Job Description

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Do you love Fashion and Coffee? Do you want to work in a modern, fresh trendy environment?

We are looking for a Retail Manager to provide excellent customer service and meet sales quotas for our exciting new business, Grandbies.

Grandbies is the ultimate destination for a trendy, unique, unforgettable experience. It’s an all-in-one boutique and coffee shop dedicated to the grandchildren of the owner, Marion Brown. We are passionate about providing our customers with a warm retail experience.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to Grandbies’s long-term success.

You must have Barrista training as you will be manning the professional coffee machine and serving customers.

Weekends will be included and there will be expectation to be on call for events that may take place throughout the year.

Responsibilities

• Greet and direct customers

• Provide accurate information (e.g. product features, pricing and after-sales services)

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Cross-sell products

• Ensure racks are fully stocked

• Manage returns of merchandise

• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

• Inform customers about discounts and special offers

• Provide customer feedback to the Store Manager

• Stay up-to-date with new products/services

• Serve light beverages and pastries

• Social Media

• Stocktaking

• Accounting

• Basic marketing

• Company growth managers

• Buying clothes

• Window dressing

• Creative asset building 

• You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.

• Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.

• You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.

• Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, and behaviours with the required skill set to meet our business needs.

• Make commercial decisions around stock availability and merchandising.

• Actively seek contact with key stakeholders to gain a wider understanding of the business

• Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.

• You will be as passionate about celebrating our customers' life moments as we are

• Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business

• Have experience in leading and developing a team of colleagues

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate, Barrista or similar role

• Understanding of the retail sales process

• Familiarity with consumer behaviour principles

• Knowledge of inventory stocking procedures

• Basic math skills

• Track record of achieving sales quotas

• Excellent communication skills, capable of building trusting relationships

• Ability to perform in fast-paced environments

• Flexibility to work various shifts

• Buying clothes for retail

• Canva or photoshop

• Greet and direct customers

• Provide accurate information (e.g. product features, pricing and after-sales services)

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Cross-sell products

• Ensure racks are fully stocked

• Manage returns of merchandise

• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

• Inform customers about discounts and special offers

• Stay up-to-date with new products/services

• Make and sell coffee

• Manage, clean the coffee and expresso machines

• Make soft drinks

• Serve light beverages and pastries

• Social Media

• Proven work experience as a Retail Sales Representative, Sales Associate, Barrista or similar role

• Understanding of the retail sales process

• Familiarity with consumer behaviour principles

• Knowledge of inventory stocking procedures

• Basic math skills

• Track record of achieving sales quotas

• Excellent communication skills, capable of building trusting relationships

• Ability to perform in fast-paced environments

• Flexibility to work various shifts

• Buying clothes for retail

Benefits:

• Casual dress

• Store discount

• Company pension

Schedule:

• Monday to Friday

• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Licence/Certification:

Driving Licence (preferred)

Job Types: Full-time, Permanent

Salary: £26,000

Work Location: In-store 

Expected start date: ASAP